This privacy notice discloses the privacy practices for https://reliant.co.za and applies solely to information collected through this website. This policy explains what personally identifiable information is collected, how it is used, what choices are available to you regarding your data, and the steps taken to protect it.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only collect information that you voluntarily provide to us through email, direct contact, website forms, account registration, comments, or similar interactions. We will not sell or rent this information to third parties and will only share it outside our organisation or group of companies where necessary to fulfil your request, operate the website, comply with legal obligations, or as otherwise described in this policy, to:
- Identify and authenticate users.
- Facilitate transactions and provide requested services.
- Operate, maintain, and improve our website and services.
- Contact you by phone or email regarding enquiries, support, updates, or administrative matters.
- Personalise your experience and provide information based on your stated preferences, interests, business activities, and location where appropriate.
- Send technical notices, service updates, support messages, and, where permitted, marketing communications.
- Track transactions, monitor usage, perform analytics, and support website security and fraud prevention.
Comments
Should visitors have the ability to leave comments on the site, we may collect the data shown in the comments form, together with the visitor’s IP address and browser user agent string to help with spam detection and site security. An anonymised string created from your email address may be provided to third-party services used to support comment functionality. After approval, your created profile icon or other publicly submitted information may be visible in the context of your comment.
Cookies
We use cookies and similar tracking technologies on this site to improve your access to the website, remember your preferences, identify repeat visitors, support login and account functionality, and enhance and personalise your experience. Cookies may also be used to determine whether your browser accepts cookies, remember screen display choices, support content management actions, and help us understand how users interact with the site. Some cookies are temporary and are removed when you close your browser, while others may remain for a defined period unless you clear them. Upon visiting our site for the first time (or after clearing a browser’s cache) you may be notified, “This website uses cookies to remember you and improve your experience.” However, by default, we will use cookies when you visit our site. You can also manage cookie preferences and tracking through your browser’s privacy and security settings.
Embedded content and links to other websites
Articles or pages on this site may include embedded content from other websites, such as videos, images, or articles. Embedded content behaves in the same way as if you had visited the other website directly. Those third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that content, especially if you have an account with them and are logged in. This website may also contain links to other sites. We are not responsible for the content or privacy practices of those external websites, and we encourage you to read their privacy statements when leaving our site.
Who we share your data with
We may share your information within our organisation and affiliated group companies where necessary to provide services, manage communications, process transactions, or operate the website. We may also share limited information with service providers that support website hosting, security, spam detection, analytics, customer relationship management, or password reset processes. If you request a password reset, your IP address may be included in the reset email. We may also disclose information where required by law or to protect our rights, users, or systems.
How long we retain your data
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including operational, administrative, legal, security, and record-keeping purposes. In determining the appropriate retention period, we consider the type and volume of information, the risks associated with unauthorised access or disclosure, the purpose for which the information was collected, and whether those purposes can be achieved by other means. Where comments or account information are submitted through the website, that information may be retained for moderation, service continuity, and follow-up purposes. Information relating to inactive or no-longer-engaged contacts may be removed from our systems in line with our retention practices.
Security
We take reasonable precautions to protect your information both online and offline. Where sensitive information is submitted through the website, we use appropriate safeguards, including secure transmission measures where applicable. Access to personally identifiable information is limited to employees or service providers who need it to perform a specific function, and systems used to store such information are maintained with security controls designed to reduce the risk of misuse, unauthorised access, or disclosure.
Where your data is sent
Your information may be processed by us, our affiliated entities, and trusted service providers that support our website and business operations. Visitor comments and similar submissions may be checked through automated spam detection or security services. Where information is transferred or processed by third parties, we expect those providers to handle it in accordance with applicable privacy and security obligations.
Your access to and control over information
You may opt out of certain future communications from us at any time, including by using unsubscribe or subscription-management options where available. Subject to applicable law, including the POPI Act and other relevant data protection laws, you may request access to the personal data we hold about you, ask for correction or deletion of that data, object to certain processing activities, or request that we export the data you provided to us. These rights are subject to any legal or administrative obligations that require us to retain certain information.